Service

You are in the business of providing products or services to your customer. This means you have to deliver quickly and accurately, and respond to questions and support requists immediately.

ASK helps you to provide top-level service, by cutting out the middle man, and connecting your customer immediately to the person or department that can help him out. Of course, you always maintain overview over quality and performance.

ASK provides applications for:

Customer Service Center

Use the ASK Dashboard to monitor quality of service. Customers and service engineers are in direct contact with each other through their Paige. This means you don't have to interfere with the process, and can quickly respond to exceptions.

Communication Liaisons

Use the ASK Dashboard to notify large groups of specific customers of scheduled maintenance or sudden interrupted service. Contact people in the way they prefer: via SMS, e-mail, Twitter, or their Paige.

Administrators

The ASK Dashboard provides a detailed and realtime record of services provided and tasks completed.

Service Engineers

Flexibly manage own working hours, show availability, and receive tasks directly via Paige.

Subcontractors

Use Paige to receive assignments and offer your services to potential clients.

As preferred partner you can use Paige to directly contact customers.

Clients

Directly contact a qualified, available service engineer via Paige, and offer feedback after the job is done.

 

 

ASK in Practice

See how ASK connects customers to service engineers at housing agency