for Procurers

For procurers, the ASK Dashboard offers a set of tools for supporting the dynamics in dealing with suppliers and service partners:

Sourcing

When you need dynamic sourcing, you need to be able to quickly negotiate with your partners. By equipping your partners with Paige, you'll create a transparant market that offers competitive pricing and service flexibility.

Publish requests for goods or services to a group of suppliers or subcontractors. Your partners can use Paige to indicate their availability and their willingness to do the job.

The ASK Dashboard provides an overview of all offers made, and allows you to include external criteria in your considerations, such as past experience with a partner. This gives you the overview to quickly make the right choice.

Connecting

Through your service channels, route your customers directly to the appropriate contractor. This way, you save valuable time, which you can use to handle exceptions, rather than basic service requests.

ASK helps directly connect request and appropriate contractor based on dynamic criteria such as service time, availability, location and past experiences.

Customers use Paige to indicate that they need a service. ASK finds the best available contractor to handle the job, and connects the two parties. Both parties provide feedback to rate the exchange after the task is completed.

Maintaining Service Levels

When using contracting partners to provide service to your customers, you want to monitor progress and quality, without having to get involved in the process itself. But a service request is only truly completed when the customer says it's handled.

Customers can use their Paige to provide feedback. The ASK Dashboard provides an overview of quality perception of your customers. This way, you can instantly connect with your customer to solve their issues, instead of reading about their complaints days or weeks later in customer happiness surveys.

Billing

Streamline your financial processes by using transactions output provided by ASK.

The faster you receive information, the faster you can handle your billing. The ASK Dashboard provides an up-to-date overview of all tasks carried out by your employees, suppliers and subcontractors, and tasks still pending.